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The player from Portugal had won €1000 and attempted to withdraw €500, but despite the casino’s stated 4-day processing time, the withdrawal had been delayed for 5 days Greatwin Kasyno. The support response consistently cited payment delays, and the player ended up spending the remaining €500. The issue was resolved when the player received the withdrawal 13 days later, and the complaint was marked as ‘resolved’ by the Complaints Team.
The player from Australia had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn’t been received yet. The Complaints Team had advised the player that withdrawals could take some time to process and suggested waiting at least 14 days after requesting the withdrawal before submitting a complaint. The team had extended the response timer by 7 days, but the player did not respond to their messages. As a result, we were unable to investigate further and had to reject the complaint.
The player from Germany reports that their winnings from the Power Spins slot game disappeared twice. Despite passing ID verification, the casino hasn’t provided a solution or an explanation. The player confirmed the issue was resolved.
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Our team loved Greatwin’s games. The platform indeed is huge and the game collection is amazing. Our team members enjoyed a lot while playing here. The quality and audio system of the games were top-notch. Team members played a lot of games such as Joker Cashpot, Reactoonz 2, Fist of Destruction and Oasis Poker using both our mobile phones and desktops. The games were of superior quality and the team enjoyed them a lot.
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Aby zaktualizować informacje o koncie, wystarczy zalogować się na swoje konto i przejść do sekcji “Profil” lub “Ustawienia konta”. Tutaj możesz edytować swoje dane osobowe, dane kontaktowe i preferencje.
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GreatWin is an online casino and sportsbook operated under license from Curacao by Rabini N.V. At GreatWin online casino you can play on all available devices and platforms. A downloadable app is also available. The website is adapted for mobile players on both Android and iOS.